4545 E River Rd #100

West Henrietta, NY 14586

(585) 292-5070

innovativesol.com

Innovative Solutions

Sr. Solutions Architect

Jan 2022 – Sept 2022

Job Responsibilities:

• Lead and facilitate customer discussions on migration and modernization strategies, ensuring a clear understanding of the benefits and challenges involved in moving to the AWS cloud.
• Collaborate with IT operations teams, both internally and on the customer side, to identify and develop repeatable patterns and architectures for efficient cloud migration.
• Develop, articulate, and promote a compelling and innovative vision and value proposition, enabling customer executives to understand the financial benefits and transformational value of migrating to AWS.
• Analyze and identify opportunities for platform improvements, influencing future iterations of the AWS platform and enhancing the Innovative Managed Cloud Services Offering.
• Work as an integral part of a cross-functional team to identify, develop, and close deals based on solution engineering efforts, ensuring successful outcomes for all parties involved.
• Promote AWS adoption through customer education on the value proposition of AWS, including various migration strategies, tools, and services to facilitate seamless transitions to the cloud.
• Capture and share best-practice knowledge among the AWS solutions architect community, fostering a culture of continuous learning and improvement.
• Address and resolve complex core business migration and modernizastion concerns related to the AWS platform through in-depth discussions, strategic presentations, recommendations, and hands-on demonstrations within the AWS environment
• Collaborate with AWS service teams to provide customer feedback, driving enhancements and new feature development to better meet customer needs.
• Stay up-to-date with the latest AWS offerings, industry trends, and emerging technologies to ensure customers receive the most relevant and effective solutions.
• Develop and deliver technical presentations, whitepapers, and architectural diagrams to assist customers in understanding the intricacies of AWS services and design principles.
• Establish and maintain strong working relationships with customers, acting as a trusted advisor and assisting in the creation of comprehensive cloud strategies.

Cloud Architect

May 2021 – Dec 2021

Job Responsibilities:

• Design and implement AWS cloud infrastructure solutions for scalability, reliability, and high availability.
• Migrate on-premises applications and data to the AWS cloud using migration tools and best practices.
• Configure and manage AWS services such as EC2, S3, RDS, VPC, SSM, and IAM to support application deployment and maintenance.
• Implement cost-optimization strategies to reduce AWS service costs and improve resource utilization
• Monitor and maintain the security of cloud infrastructure using AWS security services, including Security Groups, NACLs, and AWS WAF.
• Automate infrastructure deployment and management using Infrastructure as Code (IAC) tools like AWS CloudFormation and Terraform.
• Set up and manage continuous integration and continuous deployment (CI/CD) pipelines using AWS CodePipeline, CodeBuild, and CodeDeploy.
• Troubleshoot and resolve cloud-related issues, working closely with application and development teams.
• Develop and implement disaster recovery and backup strategies using AWS services such as AWS Backup and AWS Elastic Disaster Recovery.
• Monitor cloud infrastructure performance and usage using AWS monitoring tools like Amazon CloudWatch and AWS X-Ray
• Collaborate with stakeholders to gather and refine requirements, ensuring alignment with organizational objectives.
• Maintain up-to-date knowledge of AWS best practices, new features, and emerging technologies to recommend improvements and enhancements to existing cloud infrastructure.

10931 Laureate Drive

San Antonio, TX 78249

(210) 558-3409

accenture.com

Accenture Federal Services

Cloud Tech Architect Delivery Specialist

Dec 2019 – May 2021

Job Responsibilities:

• Designed architecture of environments in Azure and AWS clouds using IaaS, Paas and SaaS services from both Cloud Service Providers.
• Architecture of environments included network setup of VPC/VNet, Subnets,and Load Balancers as well as application destination setup of Virtual Machines/EC2 or Application level SaaS/PaaS services (RDS, Azure SQL, Elastic Beanstalk, App Service Environment).
• Designed and constructed reusable plans to implement migrations from on-premise to customer’s requested Cloud Service Provider.
• Collaborated with other project teams and senior leadership to ensure client requirements and expectations are met
• Followed Agile Project Management Methodology on migration project ensuring customer expectations and requirements are met in a timely manner.
• Reviewed customer on-premise application data to determine cloud migration candidates.
• Created cost comparison analysis between Azure and AWS for desired infrastructure.

13455 Noel Road

Dallas, TX 75240

aws.amazon.com

Amazon Web Services, Inc.

Cloud Support Engineer

May 2019 – Dec 2019 

Job Responsibilities:

• Supported customers with use of AWS Services with a direct focus on Windows EC2, VPC, Auto-Scaling Groups, Directory Services, SSM, VMImport, CloudEndure, WorkSpaces, WorkDocs, WorkMail, ECS, ELB, EBS, S3, RDS, AWS Backup and more.
• Customer support included assisting with implementation of customer applications on the AWS platform, troubleshooting technical problems, migrating Windows Systems/Applications from on-premises to AWS Cloud and educating customers to better utilize AWS Services. Assisted customer with on-premises/AWS Cloud DR and HA implementations.
• As a Windows centric role, assisted customers with common Windows Roles and Features: Active Directory Domain Services, Active Directory Certificate Services MSSQL, Exchange, Terminal Server, Web Server IIS, DNS Server, etc.
• Worked directly with AWS Service and Documentation Teams to evaluate and implement global changes to update services and documentation in order to better customer experience.
• Worked with AWS CLI, AWS API and AWS Powershell to automate tasks for customer.
• Communicated with customers through phone, chat and email support and utilized screen-sharing applications to better troubleshoot customer problems and educate them on service utilization.

9901 IH-10 West – Suite 250

San Antonio, TX 78230

(210) 561-5477

www.uniquedigital.com

Unique Digital

Solutions Architect / Solutions Engineer

Apr 2017 – May 2019

Unique Solutions for a Digital World

Job Responsibilities:

• Plan, architect, engineer and implement IT solutions based on DellEMC and other partner technologies.
• Considered customers application requirements as well as customer’s 3, 5, and 7 year goals and expectations when designing solutions
• Work with various vendors and customers across all verticals to understand their needs and requirements in order to develop and shape strategies that fulfill their IT needs.
• Responsible for providing technical expertise and leadership to internal sales teams.
• Assist the outside sales teams in all IT facets.
• Collaborate closely with product management in assessing business strategy and priorities, and tuning solutions to business goals.

1 Fanatical Place

San Antonio, TX 78218

(210) 312-4000

www.rackspace.com

Rackspace

Windows Administrator I (Jan ’15 – March ’16);

Windows Administrator II (March ’16 – Apr ’17)

Jan 2015 – Apr 2017

“What we all want from work is to be valued members of a winning team on an inspiring mission.” – Graham Weston

Job Responsibilities:

• Engaged with our customers over the phone, in chat and through Rackspace’s support portal
• Proactively addressed potentially impacting server issues for customers
• Increased technical knowledge by solving challenging problems
• Part of a team of experts who know the value of mentoring and technical growth for all members of the team
• Installed and Configured Windows Operating Systems as stand-alone, bare metal systems as well as on Hypervisors (Hyper-V and VMware esxi) as Virtual Machines
• Performed System Maintenance across all Windows platforms according to patching best practices. Installed Windows patches, updates and service packs, MSSQL cumulative updates, application updates, etc.
• Monitored system performance and proactively addressed potential technical issues.
• Performed system/file backups and restores based on Rackspace and customer policy
• Installed and Configured Windows Roles and Features based on customer needs: Active Directory Domain Services, Active Directory Certificate Services MSSQL, Exchange, Terminal Server, Web Server IIS, DNS Server, etc.
• Created Powershell Scripts to reduce time to perform tasks and automate other tasks based on need and requirements.

1550 NE Loop 410 Suites 110 & 206

San Antonio, TX 78209

(210) 805-0802

www.rkhomes.net

R & K Specialized Homes Inc.

IT / Network Administrator

July 2013 – January 2015

R&K Specialized Homes Inc. provides services to people in San Antonio with developmental disabilities through ICF, HCS and Texas Home Living Programs.

• Installed, configured and maintained applications on multiple Windows Servers, a FreeNAS server, 47 client computers at the main office and 28 WYSE thin clients at satellite locations in the San Antonio, San Marcos and South Austin Area.
• Supported Windows Active Directory and Windows Terminal Server for ~150 employees. Controlled access to business systems through Active Directory federated access.
• Generated and maintained employee user accounts and access for all IT systems resulting in secure, HIPPA compliant and up-to-date IT systems.
• Improved overall network stability by tracking down and resolving issues when they occurred, increasing overall up-time, as well as increasing licenses on necessary devices with company growth.
• Procured, set-up and managed 39 Android and iOS cell phones through Verizon Wireless.
• Purchased, deployed and managed a VoIP Phone System containing 46 phones across multiple locations through Ring Central resulting in a versatile cloud PBX.
• Wrote and implemented new processes for adding and removing employees into systems and applications that lead to a more streamlined and efficient procedure.
• Created video tutorials along with compatible PDF walkthroughs for staff, covering all necessary job tasks, producing a more available and efficient training system.
• Installed, managed and maintained real-time GPS Tracking for 32 company vehicles through Network Fleet resulting in better management of company time, funds and property.
• Charged with the research, appraisal and purchasing of new technology equipment with company growth and as equipment fails or becomes out-of-date.
• Provided 24x7x365 support for 200+ employees for all business technology needs.

Researched, purchased and deployed new network cabling covering 2 suites during a remodel with a total of 81 data drops, 2 48-Port PoE Switches, 1 24-Port Switch and 3 WAP’s, while coordinating upgraded internet speeds with Time Warner from a single T1 line to fiber with resulting in exponential speed and stability of the network.

Created an internal web-based system with FreeNAS and Owncloud for the management and broadcasting of current employee contact information and calendars permitting employees to access necessary information through a secure connection.